Privacy Policy

1. Information We Collect

a) Personal Information

• Name
• Email address
• Phone number
• Account login details
• Payment/billing information (processed securely through third-party payment providers)

b) Usage Data

• Courses, lessons, and practice modules accessed
• Time spent on video/live classes
• Progress, scores, and performance in practice sessions
• Device information (browser type, operating system, IP address)

c) Communication Data

• Support requests and inquiries
• Feedback, comments, or survey responses

2. How We Use Your Information

We use your information to:

• Provide and manage video classes, live classes, and practice sessions
• Improve learning experiences and personalize course recommendations
• Track your progress and generate reports
• Process payments and subscriptions securely
• Communicate with you regarding updates, support, and promotions
• Ensure platform security and prevent fraudulent activities

3. How We Share Your Information

We do not sell your personal data. We may share information only with:

• Service providers (payment processors, video streaming services, hosting providers)
• Instructors/teachers (for class management and performance tracking)
• Legal authorities (if required by law or to protect rights and safety)

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Secure data encryption
• Restricted access controls
• Regular security monitoring

However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

• We retain your data as long as your account is active.
• You may request deletion of your data by contacting us at [Insert Contact Email].
• Some data may be retained as required by law (e.g., financial records).

6. Your Rights

You have the right to:

• Access, update, or delete your account information
• Opt out of promotional emails
• Request data export or transfer
• Restrict or object to certain data processing activities

7. Children's Privacy

Upgrade LMS is not directed to children under 13 (or under 16 in some jurisdictions). We do not knowingly collect personal data from minors without parental consent.

8. Third-Party Links

Our platform may include links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.